If the tracking doesn't indicate the package as "delivered," we'll promptly send a replacement. In the rare instance that the replacement doesn't reach you, we'll issue a full refund. Our commitment is to ensure our customers are the happiest in the industry. For any concerns, you can click the button to submit a ticket.

For orders to qualify for same-day shipping, they must be placed before 5 PM (EST). Orders received after this time will be shipped the next business day. Please note that we do not ship orders during the weekend. Orders placed after 5 PM (EST) on Fridays will be shipped on Monday or the next business day. Note: Our team will be taking a break on 12/24, 12/25, 12/31, and 1/1. No orders will be processed or shipped on these dates. Place your order before 2 PM PST on 12/23 or 12/30, and it will ship the same day. Orders placed after 2 PM PST or on our closed dates will be processed the following business day. Please expect slight delays during this busy holiday season. We appreciate your understanding and support.

We provide nationwide shipping and guarantee delivery across the United States. If, for any reason, your order fails to reach you, we will replace it or provide a full refund.

Once your order is shipped, you will receive a tracking number via email. You can then use this tracking number to monitor the status of your package. Note: Our team will be taking a break on 12/24, 12/25, 12/31, and 1/1. No orders will be processed or shipped on these dates. Place your order before 2 PM PST on 12/23 or 12/30, and it will ship the same day. Orders placed after 2 PM PST or on our closed dates will be processed the following business day. Please expect slight delays during this busy holiday season. We appreciate your understanding and support.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.

We offer discreet and secure delivery to your doorstep. Once your payment is completed, our team ensures that your order is packaged safely and delivered using trusted shipping carriers. You'll receive tracking information to monitor your delivery.

Unfortunately, we don't ship directly to Brazil. However, our representative in Brazil is Volcom Imports. You can connect with them through Instagram @volcomimports or check their website here.